Refund policy

Last Updated: March 21 2024
Welcome to Rivaprecision.com! We want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy carefully:

Return Timeframes:

  • Manufacturer's Defect: Return within 30 days for a full refund.
  • Other Reasons: Return within 14 days for a full refund.
  • After 14 Days: Returns after 14 days will incur a 25% restocking fee.
  • After 30 Days: Unfortunately, returns are not accepted after 30 days.

How to Initiate a Return:
Email us at info@rivaprecision.com within the specified timeframe, including your order number and the item(s) you wish to return.

Once approved, ship the item(s) back to us at:
RIVA Precision
ATTN: Returns
140 58th St, Unit 8B
Brooklyn, NY 11220
Phone: (718) 361-3100
Please provide the tracking number to info@rivaprecision.com for our records.

Refunds:
Upon receiving and inspecting your return, we'll process your refund within 3 business days.
Please note, we'll refund the value of the item(s) returned but cannot refund original shipping costs.


Store Credit Option:
Convert your refund amount into store credit for future purchases on Rivaprecision.com. Just let us know before processing your refund.

Damages and Issues:
If the return is due to a manufacturing defect, we'll exchange the item(s) at no additional cost.

Exchanges:
Direct exchanges are not available. Please follow the return process outlined above, and place a new order for the desired item(s).

Restocking Fees:
Remember, returns between 15-30 days will incur a 25% restocking fee.

Cancellations Before Shipment:
Email us at info@rivaprecision.com with your cancellation request before your order is shipped.

International Returns & Customs Fees

For international orders, customs duties, import taxes, and fees are determined by each country’s regulations and may change without notice. While we do our best to provide accurate guidance at the time of purchase, these charges are set by local customs authorities and are outside of our control.

If an international order is returned to us, any import duties, customs fees, or carrier charges incurred during the return process will be deducted from the final refund amount. No additional return fee will be charged directly to the customer.

We recommend checking with your local customs office prior to ordering if you are unsure about potential charges.

Scope:
This policy applies to white label items purchased through Rivaprecision.com and does not extend to special order items or contract jewelry manufacturing items.

Policy Updates:
We update our policy periodically. Please check back regularly for any changes.