Refund policy
Last Updated: March 21 2024
Welcome to Rivaprecision.com! We want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy carefully:
Return Timeframes:
- Manufacturer's Defect: Return within 30 days for a full refund.
- Other Reasons: Return within 14 days for a full refund.
- After 14 Days: Returns after 14 days will incur a 25% restocking fee.
- After 30 Days: Unfortunately, returns are not accepted after 30 days.
How to Initiate a Return:
Email us at info@rivaprecision.com within the specified timeframe, including your order number and the item(s) you wish to return.
Once approved, ship the item(s) back to us at:
RIVA Precision
ATTN: Returns
140 58th St, Unit 8B
Brooklyn, NY 11220
Phone: (718) 361-3100
Please provide the tracking number to info@rivaprecision.com for our records.
Refunds:
Upon receiving and inspecting your return, we'll process your refund within 3 business days.
Please note, we'll refund the value of the item(s) returned but cannot refund original shipping costs.
Store Credit Option:
Convert your refund amount into store credit for future purchases on Rivaprecision.com. Just let us know before processing your refund.
Damages and Issues:
If the return is due to a manufacturing defect, we'll exchange the item(s) at no additional cost.
Exchanges:
Direct exchanges are not available. Please follow the return process outlined above, and place a new order for the desired item(s).
Restocking Fees:
Remember, returns between 15-30 days will incur a 25% restocking fee.
Cancellations Before Shipment:
Email us at info@rivaprecision.com with your cancellation request before your order is shipped.
Scope:
This policy applies to white label items purchased through Rivaprecision.com and does not extend to special order items or contract jewelry manufacturing items.
Policy Updates:
We update our policy periodically. Please check back regularly for any changes.